Cisco Unified Call Manager
Company: eTeam
Location: Portland
Posted on: April 18, 2024
Job Description:
Job Description
KEY TECHNOLOGIES:
- Cisco Unified Call Manager , Unity connection and Presence
server configuration and troubleshooting ,
- Voice Gateway /SRST configuration and troubleshooting
- Session Border Controller /Audio Codes configuration and
troubleshooting
- Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression
enterprise solution
- SIP, MGCP and H.323 gateways.
- UCCX 8.0 and 9.0 for IMAC's
- Basic scripting knowledge of UCCX 8.0 & 9.0
- Good in Communication skill
- Good Technical bridge drive skill
- UCCX and ProCenter Contact Center Solution
- Verint , Callibrio configuration and troubleshooting
- Understanding of Customization of contact center reporting
- Wallboard integration
- Knowledge of session border controller and audio codes
configuration and troubleshooting
- Good Communication and customer handling skill
- Good Understanding of API
- Good technical bridge drive skill
- ISDN, SIP, MGCP and H.323 protocols.
- UCCX 8.0 and 9.0 for IMAC's Detail
- Technical Certification: CCVP with at least 8+ years of
experience.
- Good Knowledge of CUCM, Cisco unity connection, UCCX and
Presence Server Configuration and Integration.
- Good understanding of Cisco Contact center Environment
UCCX
- Knowledge of Siemen Contact center ProCenter and XMU IVR
solution
- Configuration , Integration of Gateway/SRST and Client/Audio
Codes
- Good Understanding of the Legacy -VOIP Integration
- Good Understanding of the onnet, Offnet dial pattern in Hybrid
Environment Understanding of Hipath, Hicom, X-pression,
configuration and integration of the these system
- Good understanding of Unity Connection Voice mail
services.
- Good Knowledge of the call flow and end user feature
- Have good hands on in Upgradation and migration of the Cisco
System.
- Good Understanding to analysis SIP , Gateway and Server Logs
- Good understanding of SIP server and Q.sig integration with
Cisco Call Manager, Other IP enabled EBPX and CTI integration.
- Good understanding of telecom protocol like, ISDN, H.323, SIP
and VOIP.
- Expert level experience in handling Cisco and Siemens
Infrastructure.
- Good communication skills and team handling
- Open for 24x7 availability
- Good in Sev-1 technical bridge drive
- Have knowledge of Incident and Problem management
- Expert level experience in handling Cisco IP telephony Network
Infrastructure.
- independently resolve tickets within SLA
- Adheres to standard operating procedures / work
instructions
- Follow the escalation process
- Follow the shift hand-over process
- Update work logs
- Update the knowledge base
- Technically upgrade across versions of environment when
required
- Ticket Monitoring
- On - call support
- Opening Bridge Call
Keywords: eTeam, Beaver Creek , Cisco Unified Call Manager, Executive , Portland, Oregon
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