Customer Care Area Manager (South/Salem to Eugene)

Company: Lennar Homes
Location: Eugene
Posted on: May 8, 2024

Job Description:

Overview:Welcome Home! Build your career with Lennar:As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.At Lennar, Everythings Included in our homes, and Everyones Included on our team. Our Everyones Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.Lennar's Core Values:Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.Customer Care Area Manager Summary:Responsible for managerial control and implementation of divisional warranty programs and corporate service strategies. Supervision of Customer Care Representative and department administrative positions.Responsibilities:Supervise and manage Customer Care Representatives that are handling communities that are near completion or that have been completed and all communities that are out of warranty.Standardize warranty and customer care policies and procedures.Devise departmental operating budgets and assess sufficiency of corresponding reserve accounts.Work closely with the Area Construction Managers on assignments and completion of all service requests and warranty commitments.Keep Director/Vice President of department informed of potential homeowner issues where major cost factors may be encountered.Advise purchasing of trade partner performance or failure to comply with portions of their contractual warrantable responsibilities.Coordinate with Sales and Construction Departments for the purpose of assessing zero defect orientations and closings.Provide direction for Customer Care Coordinator/Administrative Assistant, ensure that established procedures are followed for homeowner calls, written repair requests and communicate information to customer care reps in a timely manner.Formulate and keep updated warranty manuals, orientation packages, policies and procedure manuals and homeowner handbooks.Ensure warranty claim completion within 10 days, 24 hour notice of service request receipt and zero defect orientations.Coordinate training programs with Area Construction Manager and Customer Care Representatives.Perform all other duties as assigned.Qualifications:Six (6) year of experience in homebuilding industry in a supervisory capacity requiredThree (3) years of experience focus in customer service required - homeowner walkthru, scheduling contractorsHigh school diploma or GED requiredValid drivers license requiredGood knowledge of construction practices and techniquesAbility to anticipate and solve problemsStrong written and verbal communication skillsPhysical Requirements:Requires the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.FLSA Status:Life at Lennar:Lennar recognizes our associates are the heart of the companys success. Learn new skills, build your path, and become an integral part of the Lennar Family.Lennar associates will be eligible for many benefits in accordance with Lennars policies and applicable plan terms, including:Health Insurance - Medical, Dental & VisionVacation up to 3 weeks of vacation per year upon hireHolidays, Sick Leave, & Personal Days401(k) Savings Plan with company matchPaid Maternity & Bonding LeaveNew Hire Referral Bonus ProgramHome Purchase Discount for AssociatesAssociate Assistance PlanEveryones Included DayThis information is intended to be a general overview and may be modified by the Company due to factors affecting the business.General Overview of Compensation:The *median base compensation for this position is estimated to be $85,000/annual, subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations. Note: *The median amount may be greater or less than the average salary.This position may be eligible for performance-based bonuses as determined in the Companys sole discretion.This position will be eligible for the described benefits listed in the above section.This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. #LI-LL1Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.Type: Regular Full-Timeby Jobble

Keywords: Lennar Homes, Beaver Creek , Customer Care Area Manager (South/Salem to Eugene), Hospitality & Tourism , Eugene, Oregon