Visitor Center
Brand Ambassador (Part-time)
Company: Tillamook Creamery
Location: Tillamook
Posted on: April 16, 2024
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Job Description:
Visitor Center
Brand Ambassador (Part-time)
Come join the Tillamook Team where our philosophy is
Do Right By Every Bite.
As an independent farmer-owned cooperative, we have been guided by
good, honest values since 1909. We believe in putting quality over
profit, natural over artificial, and that hard work can never be
outsmarted. We re taking a stand for real food, because everyone
deserves better.
We invite members of all diverse communities to join our workforce.
At Tillamook, we believe that inclusion and diversity are central
to our cultural strategy. In order to achieve our growth ambition
and compete and win in the marketplace, we believe we make better
decisions and build stronger teams when we invite and rely on
diverse perspectives, thoughts, backgrounds and cultures into our
work and to fuel our innovation and growth. To us this means
creating a climate of inclusion where all employees feel valued and
a sense of belonging. We believe this will make us a better
consumer brand and employer.
About you:
What does real food mean to you? Is your favorite dish a cheesy
casserole? Perhaps a decadent and indulgent ice cream? Either way,
your identification with food is important to us. People who fit
well here at Tillamook have a commitment to quality in everything
they do. Our team members understand our vision, contribute to our
mission, thrive on innovative thinking, hard work and good, honest
values.
About us:
Our team members understand our vision, contribute to our mission,
thrive on innovative thinking, hard work and good, honest values.
We live by these shared values: We are Good Stewards, We believe in
Uncompromising Quality, We work as One Team, We Play to Win, and We
Genuinely Care for each other.
What you will do:
The Tillamook Brand Ambassador will first and foremost guide tours
and experiences and provide best guest experiences in every other
aspect. The candidate is courteous, helpful, enthusiastic
individual with extraordinary guest service skills who assist all
guests in our fast-paced Tillamook Creamery Visitor Center. This
position will learn in-depth knowledge about Tillamook Creamery
history and operations to bring the best Tillamook s brand
experience to life. Conducting tours, assisting guests, and helping
with special events are some ways that the Brand Ambassadors
champion the roles and responsibilities. The Brand Ambassador
maintains Tillamook s Shared Values, creating a world-class guest
experience to the one million guests that visit annually, and
supports in the Creamery s daily operations.
Here s a day in the life:
Guide guests in tour and experiences inside the Creamery as well as
the Red Barn
Give directions and guide large groups of people in tour and
experiences.
Be on the Creamery s floor including retail, IC, Caf, and the
Viewing Deck to greet guests; assist guests with questions about
our company, cheese making process, products, and brand. Help with
product selection through suggestive selling and endorsements
Check-in guests for tours/experiences and help guests with booking
purchases, booking adjustments, and tour/experience related
questions.
Prepare and clean-up for tours/experiences at the Cape Lookout room
and the Guest Experiences area of the Red Barn. Including, but not
limited to, dishwashing trays, cutting cheese, building gifts, wipe
down different surfaces, car detailing, and restocking supplies
Greet and provide world-class guest experience to group tours,
school groups, perform step-on, and VIP experiences as
requested
Answer guest questions and respond to guest complaints as best as
possible and radio the manager onsite for further assistance
Work with managers and/or departments to execute special events and
initiatives at the Creamery. Including, but not limited to,
sampling, blind taste test surveys, holiday events, and other guest
experiences
Perform appropriate opening and closing duties when necessary. Keep
information desk and closet clean and organized. Restock brochures
or booklets at the info desk
Follow and perform all guest incident and accident reporting with
the help of a manager
Other duties as needed and assigned
Knowledge, Skills, and Abilities:
High school diploma or GED is preferred
Guest service skills and brand knowledge preferred
Ability to establish and maintain effective relationships with
employees, supervisors, and the general public.
Ability to communicate effectively in public and private
environments.
Must be computer literate with basic knowledge of Microsoft Office
programs.
Must be a team player and be able to interact with staff at all
levels of the company.
Must be able to work across departments to gain knowledge and
become a spokesperson of that area of expertise.
Excellent time-management skills with the ability to work
independently with little supervision.
Must be willing to work weekends and Holidays as needed during peak
attendance times.
Must obtain and provide a Food Handler s Certification within 30
days of hire.
Must attend and successfully pass TCCA s First Responder and CPR
class.
Under manager discretion, obtain an OLCC based on department needs
(18+ years of age)
Physical Requirements:
Walking and standing
Sitting
Lifting 25 lbs.
Vision for computer and operating machinery
Hearing for operating machinery
Climb ladders
Work various shifts and weekends
Industry leading benefit and reward programs:
We offer outstanding benefits to our employees. For more
information, please visit the careers page:
www.tillamook.com/careers.
We are committed to creating a diverse culture and inclusive
conditions where all employees are heard, valued and feel a sense
of belonging. We rely on different perspectives, thoughts,
backgrounds and cultures to inform our work, to help us be better
as a brand and as an employer and to fuel our success. Weare
seeking talent from a wide range of diversity, perspectives and
backgrounds to joinour exceptional organization and help us build
our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free
Workplace.
EEO/AA
Keywords: Tillamook Creamery, Beaver Creek , Visitor Center
Brand Ambassador (Part-time), Other , Tillamook, Oregon
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here to apply!
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