Dispatcher

Company: C & G Enterprises LLC
Location: Portland
Posted on: April 19, 2024

Job Description:

Are you looking to join a winning logistics team?

We are looking for a dispatcher with strong customer-oriented service logistics skills.

We have an opportunity to work locally on-site, in the North West Portland area as a full time or a part time position.

Our Dispatchers are genuinely excited to help customers and our teams of installers succeed on the road.

Experience in the logistics field is essential as a dispatcher.

Our dispatchers are empathetic and provide excellent customer service.

They can build relationships with our installers to ensure execution out on the field.

Multi-tasking skills to monitor the installers is essential with strong problem solving skills.

Team focused thinking is critical to be successful in this role.

WHAT WE BELIEVE IN

Our business and daily operation is based on eight core values which drives superior customer service. THIS IS OUR DNA!

Putting our customers 1st, Embrace Feedback, Earn Trust, Own it, Learn and Innovate, Show Pride, Be Authentic and Match Our Client's Passion and Commitment.

Requirements

YOUR DAILY IMPACT

--- Manage large amounts of incoming calls

--- Identify and assess customers' needs to exceed satisfaction

--- Take the extra mile to engage customers and clients

--- Provide accurate, valid, and complete information by using the right methods/tools

--- Build sustainable relationships and trust with customers, installers and clients by open and interactive communication

--- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

--- Document customer interactions and installation scope of work

--- Follow company procedures, guidelines, and policies

--- Daily reports and communication via email

--- Display our DNA values

Keywords: C & G Enterprises LLC, Beaver Creek , Dispatcher, Professions , Portland, Oregon