IT Support Analyst
Company: Davis Wright Tremaine
Location: Portland
Posted on: April 30, 2024
Job Description:
Description This is an exciting opportunity to work for one of
the top law firms in the U.S.! Davis Wright Tremaine LLP is looking
for an Information Technology Support Analyst to join our team in
our Seattle, Portland, Los Angeles, San Francisco, or Anchorage
offices. This position offers the flexibility to be fully remote
while working within reasonable commuting distance from one of the
office locations listed above. This position is responsible for
quickly resolving end-user issues; providing technical support and
troubleshooting assistance; installing software; and
creating/tracking/managing user support tickets. Superior technical
and customer service skills are paramount. Core
ResponsibilitiesProvide first-line support during various shifts.
Maintain awareness and adherence of security measures, policies,
methods and procedures that safeguard the integrity of and access
to enterprise systems, files, and firm data. Promote a culture that
promotes information security as an integral part of Information
Technology architecture and business processes. At Davis Wright
Tremaine, you will find challenging assignments, opportunities for
professional growth and community involvement, and a culture of
inclusion. DWT fosters inclusiveness and authenticity. Regardless
of position, everyone here has a voice and the support is
unparalleled. On a typical day you will:
- Quickly and accurately resolve end-user issues
- Provide technical advice/support, troubleshooting assistance,
and problem resolution for PCs, printers, applications,
smartphones, telephones, remote access, and file transfers
- Document all support interactions and their resolutions in the
incident tracking database
- Assist with determining and documenting the support impacts of
new technology and planned software upgrades as requested
- Maintain knowledge of hardware and software supported and how
various departments, practice groups, and teams utilize them to
support business processes
- Assist in maintaining and expanding the Information Technology
Internal Knowledge Base documentation
- Triage and escalate, where needed, incidents submitted via
email, self-service portal, and other avenues
- Assist with other special projects, tasks, and/or support as
assigned
- Maintain high-speed broadband home internet access to ensure
reliable connectivity to the firm's network when working remotely
Join us if you have:
- 1+ years' experience in providing direct hardware and software
support preferred
- 1+ years' experience in providing audio visual support is
preferred
- 1+ years' experience in a law firm or professional setting
preferred
- Understanding of desktops, laptops, mobile devices, printers,
various Windows OS, and Microsoft Office Suite required
- Ability to communicate in a pleasant and effective manner with
attorneys and staff required
- Exceptional customer service and troubleshooting skills,
problem-solving, and follow-up skills are required
- Excellent interpersonal skills required. Must be a team player,
required
- Ability to handle stressful situations in a calm, composed
manner is required
- Ability to quickly assess a situation and adjust approach to
fit, is required
- A strong attention to detail and quality control required
- Experience providing remote access support strongly
preferred
- Training experience, either one-on-one or classroom, a
plus
- Understanding of large networked environments (both LAN and
WAN), a plus
- Demonstrated ability to quickly learn and support new
technologies is required
- Tenacious problem-solving skills, required
- Ability to work independently, with minimum supervision
required
- GED/High School Diploma required; Bachelor's degree preferred
Who We AreDavis Wright Tremaine LLP is an AmLaw 100 law firm with
11 offices nationwide. We are relentlessly committed to client
service and look for candidates who share that commitment. At DWT,
client service means having empathy for each client's and each
lawyer's work and personal pressures, business objectives, and
legal needs; anticipating their needs; and having the capabilities
and commitment to deliver what matters most to them.What's in it
For You?DWT offers competitive compensation in addition to ample
benefits including but not limited to:
- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service
work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution This job description intends to
describe the general nature and level of work being performed by
individuals assigned to this position. It is not intended to
include all duties and responsibilities.Washington State The
annualized salary range for this position in Washington is $55,000
to $62,000 ($28.21-$31.79 hourly). Actual pay will be adjusted
based on the candidate's education, training, experience and other
job-related factors permitted by law. Full time employees may be
eligible for a bonus, health insurance with an optional HSA, long
term disability, dental insurance, vision care, telemedicine and
virtual short term solution based counseling services, life
insurance, Healthcare and Dependent Care Flexible Spending
Accounts, subsidized backup care and caregiving resources, 401(k),
vacation, sick time, 11 paid holidays each year and an employee
assistance program. For full-time employees, the initial vacation
benefit is 15 days per year and 11 days of sick leave per year,
accrued bi-weekly. Additional voluntary programs include: voluntary
accident insurance, voluntary life, voluntary disability, voluntary
long term care, and pet insurance. Commuter and Transit programs
are also available. California The annualized salary range for this
position in Los Angeles is $60,000 to $65,000 ($30.77-$33.33
hourly); and in San Francisco is $70,000 to $80,000 ($35.90-$41.03
hourly). Actual pay will be adjusted based on experience and other
job-related factors permitted by law. Full time employees may be
eligible for a bonus, health insurance with an optional HSA, long
term disability, dental insurance, vision care, telemedicine and
virtual short term solution based counseling services, life
insurance, Healthcare and Dependent Care Flexible Spending
Accounts, subsidized backup care and caregiving resources, 401(k),
vacation, sick time, and an employee assistance program. Additional
voluntary programs include: voluntary accident insurance, voluntary
life, voluntary disability, voluntary long term care, and pet
insurance. Commuter and Transit programs are also available.
Diversity, equity, and inclusion are part of the fabric of Davis
Wright Tremaine - central to who we are and what we do. Our vision
is to foster a culture where all talented individuals - including
those who are from traditionally underrepresented communities in
the legal profession - can have, and can see, a path to success. We
embed DEI throughout our law firm with our four-pillar framework:
Community, Growth, Education, and Engagement. We invite you to
learn more about our commitment to DEI at
https://www.dwt.com/about/diversity-equity-and-inclusion.
Davis Wright Tremaine provides reasonable accommodations for those
who need them to complete the application or recruiting process and
for employees who need reasonable accommodations to perform the
essential functions of their positions due to a disability or for
religious reasons. If you need to request accommodation during the
application or recruiting process, please email
humanresources_confidential@dwt.com. #LI-BR1
Keywords: Davis Wright Tremaine, Beaver Creek , IT Support Analyst, Professions , Portland, Oregon
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